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TouchBistro iPad-Based Point Of Sale – Review
TouchBistro is a specialized iPad-based point-of-sale system dedicated to the food service industry such as restaurants, bars and coffee shops. The success of the Square point-of-sale system has spawned a number of other point-of-sale systems, but what better choice is there than something truly dedicated and focused on the nature of your business like TouchBistro. TouchBistro is a tool for, and run by people in the restaurant industry.
Touch Bistro is a dedicated point-of-sale system built for restaurants, bars, clubs and even food trucks. If you’re in the business of serving food, TouchBistro is worth checking out. It’s a popular point-of-sale app among restaurants in the US thanks to the following features:
Tableside Ordering – The time of paper-based order-taking and missed orders is over. TouchBistro enables restaurateurs’ waiters and waitresses to accept orders from the table straight to the kitchen order queue. This allows for greater speed and accuracy in taking orders. Thus, tables can move a bit faster. Combined with a bit of marketing from the owner and staff, this system enables the upselling of higher value menu items through suggestive selling. Tableside ordering also allows seat joining and bill splitting in a few taps.
Floor Plan and Table Management – managing tables is a basic but tedious exercise in any restaurant, especially when tables and occupants move or combine and bills are split on the fly. What used to be table 5 becomes part of table 3 etc… You can also create or modify your current floorplan during special events as well as monitor which sections are popular among guests. These can be done easily on your iPad.
Mobile Payment and Processing – the ability to take and process payments straight from the table in itself is a reason to adopt a point-of-sale system like TouchBistro. Restaurant owners and staff can immediately process payments without having to walk to and from the counter to process payments, except maybe to give change for cash payments. TouchBistro supports payment methods like cash, credit cards, debit cards, gift cards, NFCs like Apple Pay, Samsung Pay and Android Pay. What’s best is the ability to choose a preferred payment processor without getting locked in with the payment processors of other systems.
Menu Management – the menu is the most important component of any food business. With TocuhBistro, users can create and edit menus. Modifiers can easily be added, menu items categorized and marked as out of stock or out of season and discounts can be set on the fly.
Staff Management and Scheduling – TouchBistro also allows businesses to manage their staff with functions such as attendance tracking, payroll as well as role management. Staff can clock in and out of work through the POS via PIN or QR Code. Staff roles can be added or changed and given the ability to give discounts to customers. Shifting can also be easily managed and staff performance tracked.
Restaurant Inventory Management – managing the supply of ingredients is just as important as serving complete meals. TouchBistro thus makes it easier for business owners to manage their inventories in order to keep the menu going. Ingredient levels can easily be associated and tracked based on a menu item’s recipe so the inventory quickly gets updated every time a meal rolls out of the kitchen. TouchBistro inventory management allows business owners to track costs per menu item based on the ingredients and make informed decisions on menu management. Management and staff are also automatically alerted in case of shortages.
Customer Relationship Management – returning customers or regulars are the lifeblood of food businesses thus it’s important to maintain good relations. Such is true in any business as well. Customer Relationship Management within TouchBistro is a good way to increase sales by improving service for returning customers. Returning customers often have recurring orders and these can be set, saved and charged automatically for faster service. The system allows for creating customer accounts that allow for advance payments, tabs and billing. Customers can also be given incentives to return through discounts, loyalty points and promotions.
Reporting and Analytics – making informed decisions is also an important part in managing any business. Data from orders, customers, inventory flows are collected and can be collated into meaningful reports thus TouchBistro not only makes things easier but business owners valuable insights into their business. Owners can determine the most popular items on the menu, the least-selling, profits vs. costs per menu item, total sales for the month, shift reports, tips and staff activity, total sales and inventory tracking by ingredient. These are just some of the fifty or so reports available in the system.
TouchBistro is highly regarded among US restaurants for its ease of use. Customer support and reporting features are mostly favorable. Overall, TouchBistro is a solid system for the restaurant and food service industry.