Intuit Quickbooks Payroll Review 2022

QuickBooks Payroll from Intuit Flexible service plans allow you to only pay for what you use. The software is simple to use and includes all the tools and features you need to manage your payroll efficiently and quickly. It also works with QuickBooks, one of the most popular accounting programs on the market.

You can also get additional HR services. QuickBooks Payroll is one of the most popular online payroll services for small businesses. It offers a comprehensive service that few other payroll companies offer.

From a pool of over 70 payroll companies, we chose Intuit.

Intuit Payroll Review

Intuit Payroll Review

Deciding factors

Pricing $45 per month plus $4 per employee per month and up. No annual contract is required. Get either 50% off the monthly base price for three months or get a 30-day free trial.
Tax filing and payments? Yes. For all three plan tiers, federal and state payroll taxes are calculated, filed, and paid automatically. This includes year-end filings, too.
Ability to manage employee benefits Good. QuickBooks Payroll partners with SimplyInsured and Guideline to offer benefits. Through SimplyInsured, it offers medical, dental, and vision insurance, and through Guideline, it offers 401(k) plans.
Employee access to the portal Excellent. Employees can securely access their pay stubs, W-2s, paid-time-off balances, and bank information for direct deposit through the Workforce portal.
Live support Good. The Core plan comes with messaging and call-me-back support from 6 a.m. to 6 p.m. PT Monday through Friday. Premium and Elite plans come with 24/7 priority phone, messaging, and call-me-back support, along with options to video chat or schedule callbacks.
Ease of use Excellent. Its user interface is intuitive and user-friendly. It walks users through each step of the setup and provides time-saving automation options.

QuickBooks Payroll Pricing and Services Plans

QuickBooks Payroll’s appeal lies in the fact that it can be purchased in different service plans at different price points. This allows businesses to utilize the software regardless of their budget.

QuickBooks Online Payroll comes in three plans. All three service plans include full-service payroll processing, which can be used to meet all your payroll tax requirements.

  • Core: The Core plan costs $45 per month plus $4 per employee. It also includes auto-payroll options and workers’ compensation management. Next-day direct deposit is available.
  • Premium: The Premium plan is $75 per month plus $8 per employee. It includes everything in the Core plan plus access to an HR Support Center, Mobile Time Tracking, Expert Setup Review, and same-day direct deposit.
  • Elite: The Elite plan costs $125 per month plus $10 per employee. This plan includes all the premium features, as well as customized setup, project tracking, and tax penalty protection up to $25,000. Access to a personal HR advisor, who can offer professional guidance on important HR issues, is also included.

All plans can be added to the QuickBooks accounting software. The $15 Self-Employed plan will cost you per month. The $25 Simple Start plan will add $25 per month. The Plus plan is $70 more per month and the Advanced plan is $150 per month.

QuickBooks currently offers a 50% discount on the rates above for the first three months. All plans come with a 30-day trial.

You can also buy a QuickBooks Desktop monthly subscription. There are three types of desktop payroll plans: Basic, Enhanced and Assisted Payroll. Each plan has different prices and includes different services.

  • Basic: This plan is $29 per month plus $2 for each person. For the first six months, you can save 30% on your monthly base fee. This plan does not include payroll processing. Intuit is not responsible for the tax. This plan allows for direct deposit and the ability to print paychecks instantly for W-2 and 1099 employees. It also offers live customer support.
  • Enhanced This plan costs $45 per month plus $2 per employee. Sign up for this plan to save 50% over the first six months. The Enhanced plan includes payroll processing as well as some tax obligations. Intuit calculates all federal, state, and local payroll taxes. However, you will be responsible for all tax payments. You can pay your taxes electronically and the service will automatically fill in the required federal and state payroll tax forms. You can also print year-end tax forms to employees with this plan.
  • AssistedPayroll: This plan costs $109 per month plus $2 per employee. The first six months are eligible for a 70% discount. All your payroll taxes and payroll taxes are taken care of by the Assisted plan. It will calculate, file, and pay your payroll taxes. Intuit guarantees that your payroll taxes are paid on time and accurately. If mistakes are made Intuit will correct them and pay any fines. Intuit will set up the service by entering all information about employees into the online platform. It can also process and print year-end tax forms.
Intuit Payroll Review

Features of QuickBooks Payroll

QuickBooks’ payroll service has many Intuit features that will appeal to small businesses.

Unlimited Payroll Runs

You can run payroll as often as you like with QuickBooks. Your employees can be paid weekly or biweekly, semi-monthly, monthly, or annually for the same price. You can also pay 1099 contractors and freelancers whenever you like, but they don’t have to be on the same pay period as your W-2 employees.

Optional Employee Payments

Direct deposit and paper checks are both options for paying employees. You can either use preprinted or blank check stock to make paper checks. Plain paper can be used to print payslips and write a check manually.

Payroll taxes

Intuit can handle all your payroll tax responsibilities. This includes filing and paying your state, local, and federal payroll taxes. Intuit will send you an email confirming that the taxes have been filed. This level of service is not available with QuickBooks Desktop Payroll. Intuit is responsible for any mistakes made in calculating your payroll taxes, regardless of whether the Elite or Assisted plans offer tax penalty protections.

Year-End Tax Forms

QuickBooks handles all your year-end tax forms. This service prepares and files your W-2 forms automatically. It can also deliver W-2 forms directly to your employees.

Paid time off

The payroll software can track PTO accruals. The system can be set up to track accruals based upon certain dates, such as the start of the year, employee’s anniversary, each pay period, or hours worked.

Payroll Reports

QuickBooks provides several payroll reports such as payroll summaries, details, and reports for tax payments, and liabilities. Other reports include total cost, workers’ compensation, deductions, contributions, vacation, and sick leave.

QuickBooks Integration

The integration of QuickBooks Online’s accounting and payroll software can make your life easier. These two services seamlessly transmit data between each other, so there is no need to manually input data into either program.

QuickBooks also announced recent improvements to its integrations with HubSpot (a popular CRM tool for customer relationship management). This integration allows for more automated data entry. It reduces the time required to double-enter data and improves accuracy across the entire system. The integration also features a central dashboard and the ability for you to create custom financial workflows that allow you to seamlessly move invoices between the different systems.

QuickBooks Payroll Pros

It is easy to use the online platform. It is easy to navigate the interface, which is well-labeled. A running list of all your tasks is displayed on the homepage.

You can run payroll in three easy steps when it comes to completion. You first select the employees to be paid, as well as the hours they worked. The system will automatically save the pay rates of salaried employees.

To ensure accuracy, the second step is to go through your payroll. To see how everything is aligned, you can compare the payroll date with previous pay runs. The third step is to submit your payroll if everything looks correct. Once the payroll is submitted, you will receive confirmation. The payroll is now complete. You can print your checks or authorize direct deposit.

The QuickBooks mobile app is also available for Android and iOS. You can tap into the system using the app. The app allows you to run payroll, review, pay and view payroll taxes, as well as access your company’s history.

The software allows employees to access their self-service. The software allows employees to log in to view their pay stubs and see accrued PTO. They can also access year-end tax forms.

Tips: QuickBooks Payroll integrates with QuickBooks accounting software. This is’s choice best accounting program for small businesses.

This integration makes it possible for the two programs to be used together so that you don’t have to enter information in each program.

QuickBooks Payroll Cons

QuickBooks Payroll does not offer tax penalty protection for everyone. It only offers it to those who pay the highest plans. We found many other services that offer this protection, regardless of whether the user is on the most expensive or the cheapest plan.

QuickBooks Payroll is also not the most affordable payroll provider that we looked at. Although it isn’t expensive, the per-employee fee charged by QuickBooks Payroll is higher than other providers.

Another disappointment is Intuit’s parent company QuickBooks. Intuit had received more than 1,700 complaints from the BBB in the past three years, as of March 2021. Not all complaints were related to its payroll services. Despite all the complaints, Intuit still has an A+ rating from the BBB.

Intuit Payroll Review

Customer Service

We were extremely pleased with the level and quality of Intuit’s support. Multiple times, we contacted Intuit by phone and email pretending to be a small business owner who was interested in payroll software.

Intuit representatives answered all of our calls promptly. We never had to wait for someone to answer the phone. We were forced to wait for long periods before we could speak with someone.

We were all greeted by friendly and helpful representatives. All of them provided detailed answers to all our questions. We were able to understand how Intuit’s payroll services work, what they offer, and how much it cost.

We were also very pleased with the email support. Many of the people we spoke to by phone offered to send us an email to confirm that we had their contact information in case we needed it. We received prompt responses every time we emailed the company asking a question.

Intuit’s live chat tool is one area we felt was lacking in service. The chat support agent advised us to call the company to get the answers we were looking for when we tried to contact them via live chat. This is a waste of time for a tool meant to give quick answers.

QuickBooks Payroll customer support is available via phone, email, and live chat between 6 a.m. and 6 p.m. PST (Monday through Friday). Support team members can be reached by chat or phone 24/7 for elite users.

QuickBooks’ website also has many useful resources that can be used to find solutions to your questions, without having to call the support line. You can find training videos, guides, and a community for Intuit clients where they can interact and solve each other’s problems.


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